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Return

We reserve the right to replace defective goods with equivalent products in the event that identical products are not available when the goods are returned. When refunding returned products, the lowest amount of the product’s daily price and the invoiced price are credited to your account.

Does it cost anything to return goods?

Return shipping costs 20 GBP

When will my payment be back in my account?

Once we have received the returned goods, it can take up to 10 working days until the payment has been refunded to your account.

Guarantees and Complaints

Wallpassion provide a 1 year guarantee on all products against original defects. We provide
no guarantee for defects that are caused by wear, incorrect assembly or negligence.
We recommend always checking products before assembly to make sure that no factory defects
or transport damages have occurred. This is particularly important as we do not reimburse associated costs, such as,
for example, re-wallpapering.

In order to guarantee a good end result, it is important to follow the assembly instructions included. Even though our types of wallpaper are considered easy to set up, we recommend to those who may be unsure to seek the help of a professional.
Reservations are made for printing errors, errors in information, and errors in the specification of all articles and services in our range. All image information on our websites should be seen as illustrations, and we can not guarantee that the image reflects the exact appearance of the product and quality.
If you are a member of PriceRunner, your purchase is also covered by PriceRunner's purchase guarantee.Find out more here.
According to the Consumer Sales of Goods Act, private individuals have a three-year right of complaint regardless of the warranty period that applies to an item. Complaints must be made within a reasonable amount of time from the time of discovery of the defect. In the event of a complaint after the expiry of the warranty period, the buyer must show that the defect was already present at the time of delivery.